Legal area

1.3 VO SORZA® may, at any time, interrupt, suspend and/or revoke the use of the site at any time, at its own discretion, without the obligation to give a reason.

1.4 When using the site, the user agrees not to:

• a) disclose any false date or information that is inaccurate or relates to any third party, without the express consent of such third party, and not to make any improper use of such data;
• b) upload any material, content, links, files or anything else
• c) interferes with interrupts, damages, violates and/or tampers with the site and its normal functioning.

2. PERSONAL ACCOUNT

2.1 Users shall provide correct, complete details when registering their personal account and inform us of any changes to the details supplied.

2.2 The user shall treat their login credentials in the strictest confidence.

2.3 The user agrees the responsibility for any action taken on his/her account and for any harmful consequences or prejudice that may be caused to us or to a third party following the use of their personal account in breach of the terms and conditions of use, of the other legal provisions on the site and/or of the applicable provisions of law, and for the loss or theft of their login credentials.

2.4 We reserve the right to suspend, modify or cancel the personal account of any user who violates the terms and conditions of use or the other legal information on the site.

3. RIGHTS

3.1 The content present available on the site or related to the same as: photographs, images, logos, drawings, graphics, sounds, videos, text and the structure utilised for the site, databases is owned by VO SORZA® and is protected by national and international laws on intellectual and/or industrial property rights and/or databases.

4. PROPERTY

4.1 The marks, domain names and all the other distinctive marks contained in and/or related to the site are the exclusive property of VO SORZA®

4.2 In conclusion there is a strict prohibition on using the name of VO SORZA®

5. LINKS

5.1 links may be activated to the site with the written authorisation of VO SORZA®. In this case, VO SORZA should be contacted at the following email address: customercare@vosorza.com

6. GUARANTTEES AND RESPONSIBILITY

6.1 We does not provide any guarantee as to the functioning of the site or of any sites related directly or indirectly to it. Within the limits permitted by law, VO SORZA shall not be liable for any loss or damage resulting from use of the site or the sites of third parties.

6.2 The user is the only responsible for the use of the site.

7. AMENDMENTS

7.1 We reserve the right to edit and/or delete any documents, information or other content appearing on the site.

8. LAWS

8.1 This terms and conditions are governed by Peruvian law.

9. CUSTOMER SERVICE

9.1 For any information, questions, complains and/or any other requests, please email us as at: customercare@vosorza.com

TERMS AND CONDITIONS OF SALE

These terms and conditions of sale govern the offer and sale of goods on this website web www.vosorza.com

1. PREAMBLE

1.1 Terms and conditions of sale govern the offer, placement and acceptance of orders to buy products on the site, between us and the site users.

1.2 We provides e-commerce activities only for its end customers who are over the age of 18 and who are consumers, namely individuals acting with purposes that do not relate to any commercial, business, trade or professional activity they may perform.

1.3 This offer and sale of the products relates only to those countries listed in the List of Countries (SHIPPING)

1.4 We reserve the right not to fulfil any orders from non-consumers and/or from persons under the age of 18, or from any country not included in the List of Countries, or any order that does not conform to its own commercial policy.

2. PURCHASE ORDERS

2.1 To buy one or more products on the site, the customer must select the products they wish to purchase and add them to their bag. After the customer must continue to the checkout on the bag page, complete the online order form as instructed and send it to us.

2.2 Purchase orders will be completed in the English language.

2.3 Customers may buy products either using their own personal account, if registered on the site or in guest mode. When buying in guest mode, they will have to provide their personal details.

2.4 Once the order form has been accepted, we shall send the customer, by email, a receipt for the purchase order.

2.5 We may refuse a purchase order if it is incomplete or inaccurate, or if there is an insufficient guarantee of payment, or if the products are unavailable. In such cases we shall promptly and within 14 days after the date on which the order was sent to us, inform the customer by email that the contract has not been concluded and we have not fulfilled the purchase order. If the customer has already submitted the order form and paid the price, we will refund the amount paid.

2.6 The order form will be stored in our database for the period of time necessary to fulfil the order, the customer may view the orders placed by accessing their personal account. Customers purchasing goods as guest users can check the orders they have placed by contacting Contact Us.

3. PRODUCTS

3.1 The only products exclusively sold on the website (www.vosorza.com) are the original products from VO SORZA®

3.2 VO SORZA® does not sell its products on physical stores or any other kind of intermediary sale.

3.4 VO SORZA® only sell its online exclusive products on its official website: www.vosorza.com

3.3 The images and colours of the products offered for sale may not correspond to the actual colours, due to the effect of the web browser and/or monitor.

4. PAYMENTS

4.1 The prices of the products indicated on the site are stated In USD and already include all the applicable taxes and duties. The product prices do not include the shipping and delivery costs. These will be indicated when the product purchase process begins.

4.2 The price of products is as quoted on the site and may be subject to change.

4.3 The price of the products and delivery will be debited when the products are shipped.

4.4 If payment is made by credit card, the payment details (such as the debit/credit card number or date of expiry) will be sent using an encrypted protocol to the bank or payment services provider, without the possibility of any third party accessing such data.

4.5 If the product is delivered in the local country (Peru), the product will not be subject to any customs charges such as import tax and/or duty. For deliveries to countries other than the USA or Japan, the product may be subject to customs charges, such as import taxes and/or duty, which will be payable when the product arrives in the country of delivery. The customer will be liable for any VAT. Customs charges cannot be predicted in advance by us and in any case, are to be paid in full by the customer. For more information, please contact the customs authority in the country in which the product is to be delivered.

5. DELIVERY

5.1 The products will be delivered by express courier. The cost for delivery is indicated on the relevant page.

5.2 Deliveries take place on normal working days, excluding non-working days.

5.3 The customer must place the order directly from the page on the site relating to the country to which the purchase product will be shipped using the list of countries found on the relevant page of the site.

6. RIGHTS

6.1 The customer may cancel the contract free of charge, within 14 days after the date on which they acquire physical possession of the products.

6.2 To exercise the right of cancellation the customer may give notice of their decision using the cancellation form on the site. To do this, the customer must access the section of the site relating to the order is placed, complete
the cancellation form and send it electronically.

6.3 Alternatively the customer can send a written notice of the intention to cancel, providing their details (name, surname, address and email), the order date and the date of receipt, the order number and details of the products purchased, if the customer chooses this option, the notification of cancellation must be sent to us by e-mail: customercare@vosorza.com

6.4 The right of cancellation may not be exercised in cases where: Products are returned without the identification tag Products have been personalized Products were damaged Sealed products were not returned for hygiene labels or seals were removed or broken

TERMS AND CONDITIONS OF PRODUCTS RETURNS

6.5 The customer must return the products within 14 days from the date on which the customer sent us the cancellation form to this address: 157 Carlos Pedemonte Street, San Luis (Lima), Peru.

6.6 The customer will pay the direct costs of returning the products.

TERMS AND CONDITIONS OF REIMBURSEMENT

6.7 According to the article 6; on receipt of the products we will carry out necessary checks.

6.8 If the checks are positive, we will send the customer, by email, confirmation of acceptance of the returned products and will then reimburse all the payments received from the customer excluding the delivery costs or
any supplementary delivery charges.

6.9 We will make the refund using the same means of payment used by the customer for the initial purchase.

6.10 If the article 6 have not been respected, the customer shall have no right to the reimbursement of any sums already paid; however, the customer may, at their own expense, re-obtain the products in the condition in which they were returned to us.

7. AMENDMENTS

7.1 We reserve the right to edit and/or delete any documents, information or other content appearing on the site.

8. CUSTOMER SERVICE

8.1 For any information, questions, complains and/or any other requests, please email us as at: customercare@vosorza.com